Frequently Asked Questions

How much will it cost to repair my computer?

I perform a complimentary in-house diagnostic of your PC or laptop or Printer or Network to determine what’s wrong with it. You’ll need to leave your device with me while this assessment is being conducted. I’ll talk to you to give you intelligent feedback on the state of your machine, along with a price quote for its repair. Nothing gets done to your computer without your approval. When making recommendations on repairs, I take into consideration the age of the device and its residual value. Under no circumstances will we have you throw good money at bad. And if you decide that you don’t want to repair your computer, No charge!

What does malware actually do?

Once malware invades the computer’s hard drive, it manipulates the machine and consumes resources that slow it down. More and more viruses are the handywork of remote criminal entities attempting to access information on a user’s web surfing habits and stored personal data such as passwords.  Today’s sophisticated malware is capable of corrupting not only software structures such as a computer’s operating system, but causing damage to a computer’s hardware, such as cooling fans and motherboards, if left unchecked.

Is it better to upgrade or replace a problematic computer?

As part of my initial free assessment, I’ll conclusively determine if the machine is worth repairing or replacing with a newer model. I’ll take into consideration your budget and personal requirements for a device.

Do you make house calls?

I can be to your home or business to fix any problems you may have. I just request you schedule an appointment as far in advance as possible.